2340 US Hwy 70 Swannanoa, NC 28778  Local: (828) 686-5212
Customer Reviews
SWANNANOA FLOWER SHOP
Local Swannanoa, NC florist
Average Customer Rating: 4.5 of 5 stars. (69 reviews)
Date: May 15, 2017
Name:

State/Province: NC

I was very pleased with the beautiful arrangement that you made for me from my son for Mother's Day. And especially the message you left telling me where the flowers were. That was going "the second mile". Thanks Again
Date: May 08, 2017
Name:

State/Province: TN

Very nice people. Flowers were very beautiful.
Terry's Reply:
Date: May 08, 2017, 10:54 am

Thank you !
Date: Apr 20, 2017
Name:

State/Province: FL

Love the service and flower quality
Date: Feb 27, 2017
Name:

State/Province: IN

This is the second time I was serviced by this outstanding company. They are the best at what they do. I will be there customer for whenever I need them!
Terry's Reply:
Date: Feb 27, 2017, 10:54 am

Thank you so much! We look forward to your next order!
Date: Feb 16, 2017
Name:

State/Province: NC

5 Stars! Great flowers, quality arrangement, Roses were beautiful, and they arrived right on time! The note was hand written which was such as nice touch. A+++!!!
Terry's Reply:
Date: Feb 16, 2017, 12:38 pm

Thank you so much! It was a pleasure to serve you!
Date: Feb 03, 2017
Name:

State/Province: NC

Excellent designs and service! Thankful to have Swannanoa Flower Shop in our community.
Terry's Reply:
Date: Feb 03, 2017, 3:06 pm

Thank you so much... Thankful to be in this community!!!!
Date: Feb 02, 2017
Name:

State/Province: NC

sent some flowers up to my sister a while ago and she and her co-workers are still talking about it..thank you Terry for helping me when it was short notice
Terry's Reply:
Date: Feb 02, 2017, 8:39 pm

Thank you for the kind words. It was my pleasure!
Date: Feb 02, 2017
Name:

State/Province: NC

i once won some flowers from Terry, The flowers were beautiful, nicely arranged & perfect, If you want some great flowers, get them here, The Swannanoa Flower shop & it's employees are very nice, friendly & curtious, should I need flowers, I would purchase them from Terry!
Terry's Reply:
Date: Feb 02, 2017, 1:42 pm

Thank you so much!!!
Date: Feb 02, 2017
Name:

State/Province: NC

Terry is well known in this area for her beautiful arrangements and always going above and beyond. She made an arrangement for my daughters wedding that was nothing short of spectacular! My girl was thrilled. We will always use Terry for our future flower needs!
Terry's Reply:
Date: Feb 02, 2017, 1:58 pm

Heather, this is very much appreciated!! Love yoU!!
Date: Feb 02, 2017
Name:

State/Province: FL

I frequently have flower arrangements sent to my sisters and niece who live in Swannanoa and each time the arrangements are absolutely gorgeous. My family sends me photographs and I'm always amazed at the size of the arrangements for the price paid. I would have to spend three times that amount in Pensacola, Florida to get an arrangement of that quality and size. Swannanoa Flower Shop was also very helpful to me when I had last minute orders and made sure they were delivered when needed. Thank you!!!
Terry's Reply:
Date: Feb 02, 2017, 3:03 pm

Thank you Melanie! Much love to you!!!
Date: Feb 02, 2017
Name:

State/Province: NC

Swannanoa Flower Shop is ALWAYS my go to florist for any occasion that I need flowers for. I have always been 100% satisfied with working with Terry. She and her staff do beautiful work and they provide a high level of professionalism Terry will work with me in any aspect that I may need. I would not every take my business else where.
Terry's Reply:
Date: Feb 02, 2017, 3:02 pm

So sweet, thank you!!!!!
Date: Feb 02, 2017
Name:

State/Province: NC

I have called Terry several times on short order asking if she could put together an arrangement. I have always been pleased with the timeliness and the arrangement.
Terry's Reply:
Date: Feb 02, 2017, 3:01 pm

Thank you my friend!!! Always happy to be here for you!
Date: Jan 31, 2017
Name:

State/Province: NC

Flowers weren't delivered and they still charged me for the delivery charge when I went to pick up refund. At first she was only going to refund the ordinal cost of the flowers. I had to ask for the tax to be refunded as well. Sketchy place... Good luck to anyone who shops here!
Terry's Reply:
Date: Feb 02, 2017, 12:08 pm

Just to clarify... You made no mention of the 4 delivery attempts made to this address and no one was home, or mention that you yourself proclaimed how anal you were, and when I tried to return more money to you I was RUDELY waved away from your car. Sketchy place? I should sue you for defamation of character.
Terry's Reply:
Date: Feb 02, 2017, 12:35 pm

Also the boys who helped get my delivery van unstuck confirmed we were at the right place. But, no one ever answered a door. You need to find out if someone will answer a door and not defame my character and reputation.
Date: Jan 30, 2017
Name:

State/Province: NC

Another excellent and beautiful arrangement!
Terry's Reply:
Date: Feb 02, 2017, 1:43 pm

Thank you so much!! Always a pleasure to see you!
Date: Jan 30, 2017
Name:

State/Province: NC

Very disappointed. Just wanted a simple bud base arrangement. Had to ask to have greenery removed from the arrangement that was broken. Had to ask for a bow to be put on it. Paid for the flowers and delivery. Flowers were not delivered. Ask for a refund and they would not refund delivery fee. Then she only wanted to refund cost of flowers without the tax. Had to ask for the tax tone refunded as well. Buyer beware... Maybe this was just a bad day for her but she could have done better in my opinion in the customer service. Inferior quality and service in my opinion.
Terry's Reply:
Date: Feb 02, 2017, 12:19 pm

Inferior customer in my opinion. Fails to mention she only wanted to spend $25, but wanted it to look like a $100. Fails to mention we made 4 trips to deliver. Plus had our van stuck in which 2 nice boys helped to get us unstuck. 2nd review from same person different e-mail. I should sue for slander.
Terry's Reply:
Date: Feb 02, 2017, 12:32 pm

Also tried to ruin my reputation by leaving two different reviews with 2 different e-mail addresses. In my opinion you don't mess with a person's livelyhood without showing both sides of the situation.
Terry's Reply:
Date: Feb 02, 2017, 12:38 pm

Broken greenery? Asked to have seeded eucalyptus removed, a more expensive greenery than what she bought.
Date: Nov 22, 2016
Name:

State/Province: NC

First rate service! Quality flowers, great prices and will custom make anything you want. My favorite shop!
Date: Sep 27, 2016
Name:

State/Province: NC

They did my wedding flowers a few weeks ago, all I can say is it was my vision and dreams brought to life!!
Date: Sep 27, 2016
Name:

State/Province: NC

Always beautiful. Received a lovely bouquet from my husband for my birthday. Made my day. Thank you!
Date: Aug 21, 2016
Name:

State/Province: NC

Another beautiful arrangement from Swannanoa Flower Shop. I like that my husband supports local business.
Terry's Reply:
Date: Aug 22, 2016, 3:07 pm

Thank you so much! We appreciate it too.
Date: Aug 12, 2016
Name:

State/Province: CA

Good service. Everything went as stated. Plant arrived healthy and fresh.
Terry's Reply:
Date: Aug 13, 2016, 9:23 pm

Thank you for your review, it was a pleasure to serve you.
Date: Jul 10, 2016
Name:

State/Province: NC

I got married April 23rd 2016 and I had to comment on how wonderful Miss Terry was and how perfect and beautiful my wedding was because you and your team set up perfectly. I explained from the beginning now important flowers were in our ceremony and this shop went above and beyond! You guys are amazing and thank you for your work and for working with us to make our day perfect.
Terry's Reply:
Date: Jul 11, 2016, 7:14 am

Thank you so much Lindsey. Every wedding is as important to me as they are to you, the bride. I am so happy you were pleased. THANK YOU!
Date: Jun 11, 2016
Name:

State/Province: NC

Swannanoa Flower Shop did the bouquets and boutonnieres for my wedding and they were beautiful! Got home from my honeymoon and my bouquet still looks great in a vase!
Terry's Reply:
Date: Jun 11, 2016, 2:33 pm

Thank you so much! It was an honor to do your flowers. Have a wonderful marriage!!
Date: Mar 09, 2016
Name:

State/Province: NC

Very easy ordering prompt delivery
Terry's Reply:
Date: Mar 09, 2016, 6:17 am

Thank you for taking your time to leave a great review. It is vety much appreciated.
Date: Feb 01, 2016
Name:

State/Province: NC

Thanks for the phone call allowing me to suggest the deliverer leave the arrangement by the front door...i was 10 minutes from home and allwas well...thanks for the springy look!
Terry's Reply:
Date: Feb 01, 2016, 8:44 pm

Thank you so much for the review. I'm glad we could serve you. It was my pleasure to make it for you.
Date: Oct 06, 2015
Name:

State/Province: NC

Excellent and personal service. Will definitely use again!
Terry's Reply:
Date: Oct 06, 2015, 6:56 pm

Thank you so much, I try to service my customers and recipients the way I would want to be treated. Your compliment means the world to me!
Date: Sep 29, 2015
Name:

State/Province: SC

Beautiful wedding flowers... If you want gorgeous, professional, service for your wedding, with someone who knows how to take your vision and make it come true, this is the place. Everything was perfect and the prices were so much better than florist from downtown and at my venue's prefered list. Also they do not pay a percentage to the venues for referals.
Date: Sep 27, 2015
Name:

State/Province: NC

As usual they performed above and beyond expectations. Great to do business with!!!
Terry's Reply:
Date: Sep 28, 2015, 6:11 am

Thank you so much, always a pleasure to serve you.
Date: Sep 18, 2015
Name:

State/Province: RI

Always gets the job done! excellent service!!
Date: Sep 15, 2015
Name:

State/Province: NC

Always excited to receive an arrangement! Excellent and long lasting!
Date: Aug 25, 2015
Name:

State/Province: NC

Service was excellent. While they didn't have exactly what was shown on the website, they made excellent alternative suggestions that created an awesome bouquet. Wife was extremely pleased!!!
Terry's Reply:
Date: Aug 25, 2015, 11:11 am

Thank you so much, it was a pleasure to serve you. Happy that we made your wife happy!
Date: Aug 21, 2015
Name:

State/Province: NY

Very Helpful..great customer service..large selection
Terry's Reply:
Date: Aug 21, 2015, 6:56 pm

Thank you so much, it was pleasure to serve you.
Date: Aug 14, 2015
Name:

State/Province: NC

Another beautiful arrangment! I am glad my husband orders from a local vendor!
Date: Jun 15, 2015
Name:

State/Province: NC

Wonderful flowers, beautiful designs and excellent service!
Date: Jun 15, 2015
Name:

State/Province: NC

The flower arrangement was BEAUTIFUL and FRESH! Loved it!!!
Terry's Reply:
Date: Jun 15, 2015, 8:59 am

Thank you so much!!
Date: Apr 21, 2015
Name:

State/Province: NC

You guys were fabulous! Thank you!
Date: Dec 10, 2014
Name:

State/Province: NC

EXCELLENT!!!!!
Date: Nov 24, 2014
Name:

State/Province: NC

Online ordering was a piece of cake and the flowers were delivered on the same day, within hours. Great service and beautiful flowers! Thank you!
Date: Oct 30, 2014
Name:

State/Province: NC

They look great and smell pretty
Date: Aug 26, 2014
Name:

State/Province: NC

As always, service was great and flowers perfect. Thanks, Tim
Date: May 18, 2014
Name:

State/Province: NC

Rhe flowers look great but they were delivered on the wrong day. My mom was disappointed that theycame 4 days early.
Date: May 13, 2014
Name:

State/Province: GA

Date: Apr 03, 2014
Name:

State/Province: NC

beautiful and so reasonably priced! can't beat that!!
Date: Apr 03, 2014
Name:

State/Province: NC

I asked Swannanoa Flower Shop to make an arrangement for an engagement party for my son and his future bride. It was absolutely beautiful. I asked for lights inside the vase in water and Terry went out of her way to find them for me. Highly recommend this flower shop!
Date: Mar 07, 2014
Name:

State/Province: NC

Thank you for the beautiful flowers my grandmother's funeral. They were beautiful!
Date: Feb 28, 2014
Name:

State/Province: NC

Even though you didn't have the ballons, I think the service was great. Delivered on time with no problems and Teresa said the small animal was perfect. Although a great nephew claimed it. Thanks a lot. Perfect service and will definately use again.
Date: Feb 18, 2014
Name:

State/Province: NC

Date: Jan 30, 2014
Name:

State/Province: TX

Web site easy to navigate, my mother-in-law loved her plant stated it was beautiful. Thank you SFS.
Date: Jan 20, 2014
Name:

State/Province: NC

Date: Oct 23, 2013
Name:

State/Province: NC

Beautiful job! I ordered online and they called to let me know some of the flowers I requested were not available this time of year. I appreciated the communication and just told them to have at it. They created a beautiful arrangement my lady was thrilled with. The flowers lasted a long time too!
Date: Jul 01, 2013
Name:

State/Province: NC

Date: Jun 21, 2013
Name:

State/Province: IL

Date: May 16, 2013
Name:

State/Province: NC

They provide top quality with a smile! I only use Swannanoa Flower Shop. They are the BEST!
Date: Nov 27, 2012
Name:

State/Province: NC

Best flower shop!
Date: Oct 23, 2012
Name:

State/Province: CA

I have always loved this shop :)
Date: Aug 19, 2012
Name:

State/Province: TX

I would like to thank the staff at Swannanoa Fowers and Gift Shop. I had a funeral arrangemen done for my Aunt last Saturday. My entire family said they were the most beautiful and freshest arrangement. This was very special to my Mothe, sister and myself since we are in Texas. Thank you again.
Date: May 25, 2012
Name:

State/Province: NC

excellent service and communication, when what i ordered wasn't available, a list of alternatives was given to me. Always a pleasure ordering from Swannanoa Flower Shop!
Date: Feb 13, 2012
Name:

State/Province: NC

The flowers were absolutely beautiful.
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